Role Overview
We are looking for a motivated and technically sound IT Admin / System Engineer to support day-to-day IT operations at our Kochi office. The role involves hands-on administration of systems, networks, and end-user support across the organization. The ideal candidate should have solid foundational knowledge of IT infrastructure, cloud services, and IT support processes, with a desire to grow into senior responsibilities over time.
Key Responsibilities
Network & Infrastructure Support
- Assist in day-to-day IT operations, including server maintenance, network monitoring, and end-user support.
- Support and administer the Microsoft Azure environment (compute, storage, networking, and basic security).
- Monitor network performance, bandwidth utilization, and uptime; escalate anomalies as needed.
- Assist in managing VPNs, firewalls, and endpoint security solutions.
- Support data backup procedures and assist in disaster recovery (DR) testing and documentation.
User Support & Ticketing
- Provide timely Level 1/Level 2 IT support to end-users across offices.
- Log, track, and resolve support tickets within defined SLA timelines.
- Identify recurring issues and escalate to senior team members with documented findings.
- Maintain a knowledge base of common issues and resolutions to enable self-service for users.
IT Asset Management
- Maintain accurate inventory of IT hardware, software, and licenses.
- Track asset lifecycle: procurement, assignment, maintenance, and disposal.
- Coordinate with vendors for hardware setup, repairs, and replacements.
Vendor & Procurement Support
- Coordinate with vendors for hardware/software procurement and service requests.
- Track AMC/renewal schedules and alert management ahead of expiries.
- Maintain records of vendor contacts, contracts, and service agreements.
Documentation & Collaboration
- Maintain accurate IT documentation: network diagrams, SOPs, asset registers, and configuration records.
- Collaborate with cross-functional teams to support IT requirements for projects and initiatives.
- Assist senior IT staff in implementing process improvements and automation.
Requirements
Education & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2–4 years of experience in IT administration, system engineering, or a similar role.
- Hands-on experience with basic network administration.
Technical Skills
- Working knowledge of Microsoft Azure (virtual machines, storage, networking, Azure AD).
- Experience with Office 365 and endpoint management tools.
- Familiarity with firewalls, VPNs, switches, and LAN/WAN concepts.
- Basic understanding of IT security principles, patch management, and antivirus tools.
- Experience with IT ticketing systems (e.g., Freshservice, ServiceNow, Jira).
Soft Skills
- Strong troubleshooting and analytical skills.
- Good written and verbal communication skills in English.
- Ability to work independently and collaborate effectively within a team.
- Proactive attitude with a willingness to learn and take ownership of tasks.
