| Department | IT Operations |
| Location | Hyderabad |
| Experience | 7+ Years |
| Employment | Full-Time |
| Reports To | IT Operations Manager |
Role Overview
We are looking for an experienced and hands-on System Engineer to strengthen IT operations at our Hyderabad office, which supports a workforce of 185+ employees. The candidate will work alongside the existing site IT engineer and share full ownership of the site’s infrastructure, network, end-user computing, and IT security. The role requires a senior professional who can act as the L2/L3 escalation point, run the site independently when required, and drive standardisation, automation, and service-level improvements as the office grows
Key Responsibilities
Network & Infrastructure Management
- Own day-to-day administration of the site LAN/WAN, Wi-Fi, switches, firewalls, and VPNs supporting 185+ users.
- Configure and maintain firewall policies, VLANs, access rules, ISP links, and failover/redundancy.
- Administer the Windows Server environment – Active Directory, DNS, DHCP, Group Policy, and file/print services.
- Manage Microsoft Azure and Entra ID resources – virtual machines, storage, networking, NSGs, and conditional access.
- Proactively monitor network, server, and bandwidth health; perform root-cause analysis and capacity planning.
- Own backup schedules, restoration testing, and site-level DR/BCP planning and documentation.
End-User Computing & Microsoft 365
- Administer Microsoft 365 – Exchange Online, Teams, SharePoint/OneDrive, licensing, and mail-flow/security policies.
- Manage endpoints through Intune/SCCM – imaging, application deployment, compliance, and device policies.
- Drive monthly patch management and ensure antivirus/EDR coverage and compliance across all endpoints.
- Handle end-to-end onboarding/offboarding (laptops, accounts, access provisioning and revocation) for joiners and exits.
IT Support & Service Delivery
- Act as the L2/L3 escalation point for complex and critical incidents at the Hyderabad office.
- Share the ticket queue with the existing IT engineer, ensuring SLA adherence and continuous coverage during leave, shifts, and peak periods.
- Carry out problem management for recurring issues and implement permanent fixes.
- Prepare weekly/monthly reports on ticket volumes, SLA performance, and infrastructure health.
- Maintain the IT knowledge base and guide L1/helpdesk or support staff where applicable.
IT Security & Compliance
- Implement and enforce security baselines, access reviews, USB/DLP controls, and password/MFA policies.
- Support internal and external audits (ISO 27001 / SOC 2) by maintaining controls and producing evidence.
- Respond to security incidents, phishing reports, and vulnerability findings in a timely manner.
IT Asset, Vendor & Procurement Management
- Maintain an accurate inventory of IT hardware, software, and licenses for all 185+ users and shared devices.
- Manage the full asset lifecycle – procurement, assignment, repair, refresh, and e-waste disposal.
- Coordinate with vendors for procurement, AMC/warranty renewals, and SLAs; obtain quotes and prepare comparisons for approval.
- Work with the Facilities team on IT requirements for seating changes/expansion, structured cabling, meeting-room AV, CCTV, and access control systems.
Documentation & Continuous Improvement
- Maintain network diagrams, SOPs, runbooks, asset registers, and configuration records.
- Automate repetitive administrative tasks using PowerShell or other scripting tools.
- Collaborate with IT teams at other locations to standardise tools, processes, and configurations.
Requirements
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 6+ years of experience in IT infrastructure, system administration, or system engineering.
- Experience independently supporting an office or site of 150+ users.
- Proven experience working as an L2/L3 escalation point and managing site IT independently.
Technical Skills (Must Have)
- Strong hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
- Solid administration experience with Microsoft 365 and Entra ID (Azure AD).
- Working experience with Microsoft Azure – VMs, VNets, NSGs, storage, and Azure Backup.
- Strong networking knowledge – TCP/IP, VLANs, routing and switching, Wi-Fi controllers, firewalls, and site-to-site/client VPNs.
- Experience with endpoint management (Intune/SCCM), patch management, and antivirus/EDR tools.
- Experience with ITSM/ticketing tools (e.g., Freshservice, ServiceNow, Jira Service Management).
Preferred Skills
- Certifications such as Microsoft AZ-104 / MD-102 / MS-102, CCNA, Fortinet NSE 4, or ITIL v4 Foundation.
- PowerShell scripting for automation of user, device, and M365 administration.
- Experience with monitoring tools such as PRTG, Zabbix, SolarWinds, or ManageEngine OpManager.
- Hands-on experience with firewalls such as FortiGate, Sophos, or Cisco.
- Exposure to virtualisation (Hyper-V / VMware) and backup tools such as Veeam.
- Working knowledge of Linux server basics.
- Experience supporting ISO 27001 / SOC 2 audits and IT security controls.
- Familiarity with CCTV, biometric access control, and Microsoft Teams Rooms / conferencing AV.
- Prior experience in an IT services or software company, ideally in a growing or multi-location setup.
Soft Skills
- Strong ownership mindset with the ability to manage the site independently when required.
- Excellent troubleshooting, analytical, and decision-making skills under pressure.
- Clear written and verbal communication in English with users, vendors, and leadership.
- Collaborative team player who can mentor and support peers and junior staff.
- Willingness to support maintenance windows, on-call, or weekend activities as needed.
